Customer Service

WE ARE OPTIMIZING OUR SERVICE

Dear Business Partners,

In recent years, we have significantly strengthened our core business areas: business development, product management, marketing, IT, as well as maintenance & repair. These improvements ensure that we can continue to raise our unmatched level of service and quality.

As part of our sustainability initiative, which we launched last year, we will be supplying more customers directly from our main warehouse in Heidelberg starting November 1, 2023.

Faster processing, as well as shorter delivery times and routes, make a significant contribution to continuously optimizing our "ecological footprint."

We thank you for your support and your shared commitment to outstanding performance. If you have any questions or would like further information, we would be happy to hear from you.

YOUR ADVANTAGES

50 Years of Experience

Leading distributor of microsurgical instruments for research and manufacturing.

Repair and Maintenance Service

Extend the life of your equipment and maximize savings. Contact us for pricing via the provided details or your designated representative.

100% Satisfaction Guarantee

If you're not satisfied, return our instruments for a full refund.

Personalized Customer Support

Receive expert assistance Monday - Friday from 08:00 - 17:00 (CET) without waiting queues.

Product Availability

Over 1,200 instruments in stock, ensuring short delivery times.

Supreme German Quality Standards

Our instruments are inspected, refined, and optimized by hand in our workshop to ensure the highest quality.

Short Delivery Times

2-3 days in Europe and America, 5-7 days worldwide.

Trade Show Presence

Meet us at various events worldwide to test our products and receive on-site advice. Check our website for upcoming events.

Technical Product Consultation

Schedule a telephone or a video call for application-based solutions with our product specialist.

Custom Design

Get personalized, unique instruments tailored to your needs.

YOUR PERSONAL CONTACT

Fine Science Tools GmbH - Vangerowstraße 14 - 69115 Heidelberg - Germany


SPECIAL PRODUCT REQUEST
Patrick Imhoff
Tel +49 6221 90 50 554
patrick.imhoff@finescience.com

ORDER REQUEST
Customer Service Team
Tel +49 62 21 - 90 50 552
europe@finescience.com
FINANCE
Finance Team
Tel +49 62 21 - 90 50 50
finance@finescience.com
BUSINESS DEVELOPMENT
Alexander Axer
Tel +49 62 21 - 90 50 50
alexander.axer@finescience.com